Communications as a Service (CaaS)
Communications as a Service (CaaS) Discussion
Communications as a Service (CaaS) provides Software as a Service (SaaS) for communications. There is no standard specification as to what is included in CaaS. Implementations vary. CaaS could include unified communications, broadcasting, individual calls (voice and video), conferencing (voice and video), voice over IP (VoIP), messaging, and so on.
More on the general topic: Software as a Service (SaaS)
Author: Douglas K Barry
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The Savvy Manager's Guide
Douglas K Barry is also the author of a book that explains Web Services, service-oriented architecture, and Cloud Computing in an easy-to-understand, non-technical manner.
Web Services, Service-Oriented Architectures, and Cloud Computing: The Savvy Manager's Guide (Second Edition)
by Douglas K Barry with David Dick
This is a guide for the savvy manager who wants to capitalize on the wave of change that is occurring with Web Services, service-oriented architecture, and—more recently—Cloud Computing. The changes wrought by these technologies will require both a basic grasp of the technologies and an effective way to deal with how these changes will affect the people who build and use the systems in our organizations. This book covers both issues. Managers at all levels of all organizations must be aware of both the changes that we are now seeing and ways to deal with issues created by those changes.