Customer Information XML

eXtensible Customer Information Language (xCIL): Uses customer data such as telephone numbers, e-mail addresses, account numbers, credit card numbers etc. to uniquely identify a customer.. This helps in achieving single customer view, customer relationship management strategies, understanding customer profile, etc. xCIL is part of the OASIS Customer Information Quality (CIQ) family of specifications. Organization: OASIS. More information: CIQ page on the OASIS Web site (new window).

eXtensible Customer Relationships Language (xCRL): XML standard specification to represent customer relationships in a standard way to help achieve interoperability between different systems, processes and platforms and in building effective single customer views. xNAL (new window) and xCIL are referenced by xCRL. xCRL is part of the OASIS Customer Information Quality (CIQ) family of specifications. Organization: OASIS. More information: CIQ page on the OASIS Web site (new window).

 

 

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From single city blues to pools and patios. (use of marketing customer information file systems to target quality prospects): An article from: Bank Marketing
by James Smart
Publisher: Bank Marketing Assn.
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Ringing in the business: knowledge management helps call centres provide high quality service, giving customers the right information in a timely fashion. ... An article from: CMA Management
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Quality improvement processes that preclude information services are doomed to failure.(measuring performance by dimensions defiend by customers) (Total ... An article from: Industrial Management
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Customer Satisfaction Measurement: A Management Information System for Total Quality/047
by Sheree L. Marr, Lawrence A. Crosby
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EIGHTH-ANNUAL MVP QUALITY AWARD WINNERS.(Technology Information): An article from: Customer Interaction Solutions
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More related books: Search Amazon.com for OASIS "Customer Information Quality"

 

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