Voice XML

The Voice Extensible Markup Language (VoiceXML) is designed for creating audio dialogs that feature synthesized speech, digitized audio, recognition of spoken and DTMF1 key input, recording of spoken input, telephony, and mixed initiative conversations. Its major goal is to bring the advantages of web-based development and content delivery to interactive voice response applications.

Organization: W3C. More information: VoiceXML page on the W3C website.

1Dual Tone Multi-Frequency. This is the system used by touch-tone telephones. DTMF assigns a specific frequency, or tone, to each key.

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More on the general topic: XML Specifications

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The Savvy Manager's Guide

Douglas K Barry is also the author of a book that explains Web Services, service-oriented architecture, and Cloud Computing in an easy-to-understand, non-technical manner.

Web Services, Service-Oriented Architectures, and Cloud Computing: The Savvy Manager's Guide

Web Services, Service-Oriented Architectures, and Cloud Computing: The Savvy Manager's Guide (Second Edition)

by with David Dick

This is a guide for the savvy manager who wants to capitalize on the wave of change that is occurring with Web Services, service-oriented architecture, and—more recently—Cloud Computing. The changes wrought by these technologies will require both a basic grasp of the technologies and an effective way to deal with how these changes will affect the people who build and use the systems in our organizations. This book covers both issues. Managers at all levels of all organizations must be aware of both the changes that we are now seeing and ways to deal with issues created by those changes.