Customer Information XML

eXtensible Customer Information Language (xCIL): Uses customer data such as telephone numbers, e-mail addresses, account numbers, credit card numbers etc. to uniquely identify a customer.. This helps in achieving single customer view, customer relationship management strategies, understanding customer profile, etc. xCIL is part of the OASIS Customer Information Quality (CIQ) family of specifications. Organization: OASIS. More information: CIQ page on the OASIS website.

eXtensible Customer Relationships Language (xCRL): XML standard specification to represent customer relationships in a standard way to help achieve interoperability between different systems, processes and platforms and in building effective single customer views. xNAL and xCIL are referenced by xCRL. xCRL is part of the OASIS Customer Information Quality (CIQ) family of specifications. Organization: OASIS. More information: CIQ page on the OASIS website.

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The Savvy Manager's Guide

Douglas K Barry is also the author of a book that explains Web Services, service-oriented architecture, and Cloud Computing in an easy-to-understand, non-technical manner.

Web Services, Service-Oriented Architectures, and Cloud Computing: The Savvy Manager's Guide

Web Services, Service-Oriented Architectures, and Cloud Computing: The Savvy Manager's Guide (Second Edition)

by with David Dick

This is a guide for the savvy manager who wants to capitalize on the wave of change that is occurring with Web Services, service-oriented architecture, and—more recently—Cloud Computing. The changes wrought by these technologies will require both a basic grasp of the technologies and an effective way to deal with how these changes will affect the people who build and use the systems in our organizations. This book covers both issues. Managers at all levels of all organizations must be aware of both the changes that we are now seeing and ways to deal with issues created by those changes.